Privacy policy

Version of 7 November 2026

Draft under review by our lawyer. This is a translation of the French version, which prevails in case of discrepancy.

Who is responsible

HelpHome, Geneva, is responsible for processing the data collected on this site. Contact: contact@helphome.ch.

The data we collect

• Identity and contact: name, mobile number, optional e-mail, name of any co-holder of the lease.
• Home: address, floor, net rent, letting agency, move-in date, information about the works and the disruption.
• Read from the lease you send us: title, year of birth and number of rooms.
• Documents you add: lease, amendments, notice of works, photos, recordings.
• Proof of signature: image of the signature, date and time, IP address and browser.

Why

Only to handle your rent reduction claim: prepare and send the notice of defect, negotiate with the landlord, keep you informed, and prove the signed mandate. We also compile internal, anonymous statistics (for example the breakdown by age, rent or neighbourhood, and how visitors move through the site, measured without cookies) to improve the service. We sell no data and use none for advertising.

Who has access

• The HelpHome team and the lawyer who approves the letters.
• The landlord or their letting agency, only for the information needed for the claim (name, home, rent, disruption).
• Our technical providers: database hosting in Switzerland (Supabase, Zurich region), text messages (Twilio), website hosting (Cloudflare).

How long

For the duration of the claim, then 10 years after it closes for documents relating to the mandate and the commission (accounting obligation). Other data is deleted when the claim closes if you ask us to.

Your rights

Under the Swiss Federal Act on Data Protection, you can ask to access, correct or delete your data by writing to contact@helphome.ch. You can also contact the Federal Data Protection and Information Commissioner.

Cookies

This site uses no advertising or analytics cookies. It only keeps the tracking link to your claim in your browser.